Faculty Scheduling Information: Scheduling Guide
As a reminder, courses will not appear for set-up until students are enrolled in the course. Be certain to check this often before Open House, the Friday before the course opens. If you have any other questions, please email Juanita Gervell.
Weekly Faculty Announcements are sent each Friday. This resource is designed to keep faculty up to date on new policies, initiatives, and opportunities. Please ensure that you review these each week and file them away as a resource to support your success at CSU Global. If you do not receive this, please email Faculty.support@csuglobal.edu to be added.
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Issue: |
Ticket Needed: |
Ticketing Process: |
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Course Content |
Course Content Issue |
Faculty Portal>Course Support>Course Content Issue |
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Image or Video Display Issue in Course |
Course Image or Display Issue |
Faculty Portal>Course Support>Course Image or Video Display Issue |
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Course Learning Tool Problems |
Course Learning Tool Issue |
Faculty Portal>Course Support>Course Learning Tool Issue |
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Issues related to course textbook, eBook, labkits, or other paid course materials |
Bookstore |
Faculty Portal>Course Support>Bookstore |
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Course Feedback |
Course Feedback |
Faculty Portal>Course Support>Course Feedback |
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Cannot access a course for grading (typically associated with grading for Incompletes) |
LMS Admin |
Faculty Portal>Course Support>LMS Admin |
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Tech Issues: issues with logins, VPN, access, etc. |
IT Ticket |
Faculty Portal>Quick Links: 24/7 Tech Support |
Priority Option Definitions:
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LOW |
Minor issue, not time sensitive |
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NORMAL |
Issue affecting one user |
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HIGH |
Issue affecting multiple users in a single course or an issue with tight deadline (e.g., broken links) |
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URGENT |
System-wide issue affecting all users |
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Issue or Question |
Who to go to? |
Contact Information |
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Course content questions, issues, and/or feedback |
Program Manager |
Located in Faculty Portal |
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Scheduling questions and issues |
Faculty Operations Specialist (Juanita Gervell) |
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Needing a substitute for a course |
Faculty Operations Specialist (Juanita Gervell) |
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Delayed Grading |
Faculty Coordinator (Cate McGrath) |
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Assistance with student issues |
Program Manager, Faculty Coordinator (Cate McGrath), and/or Dropout Detective alert for SSC |
PM contact info in Faculty Portal, Cathleen.McGrath@csuglobal.edu, Dropout Detective use info in CTE |
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Student Code of Conduct Issues |
Student Affairs |
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Questions about course facilitation and/or university faculty expectations |
Program Manager and/or Faculty Coordinator (Cate McGrath) |
PM contact info in Faculty Portal, Cathleen.McGrath@csuglobal.edu |
